RESPACE

Customer Journey Data Collection and Processing Policy

Effective Date: March 10, 2026

Respace Company (hereinafter referred to as "the Company") establishes and discloses this policy regarding the processing of Customer Journey Data collected through various forms (inquiries, consultations, project requests, document downloads, etc.) on its website, in accordance with Article 30 of the "Personal Information Protection Act."

1. Purpose of Processing Personal Information

The Company processes collected customer journey data for the following purposes. If the purpose of use changes, we will obtain prior consent.

  • Processing Service Inquiries & Project Requests: Handling consultations and requests for quotations.
  • Material Downloads: Providing brochures, company profiles, and other downloadable resources.
  • Marketing & Newsletters: Sending newsletters and providing customized marketing information.
  • Customer Journey Analysis: Analyzing service usage patterns to optimize user experience and plan new services.

2. Items and Methods of Personal Information Collection

The Company collects the following information through various forms on the website:

  • Mandatory Items: Name, Email Address, Phone Number, Company Name.
  • Optional Items: Inquiry details, project-related information, budget range, and desired schedule.
  • Automatically Collected Items: IP address, Cookies, time of visit, service usage records, form submission history, time spent on pages, and click logs.

3. Retention and Usage Period of Personal Information

  • Service Inquiries and Consultation Records: 3 years.
  • Project Requests and Contract Records: 5 years.
  • Customer Complaints or Dispute Resolution Records: 3 years.
  • Marketing Consent Records: Until consent is withdrawn or the user opts out.

4. Entrustment and Overseas Transfer of Personal Information

  1. For stable service delivery and data management, the Company entrusts personal information processing as follows. Due to the nature of cloud services, data may be stored on overseas servers.
  2. Current Status of Overseas Transfer and Entrustment:

① Service Provider: Supabase

  • Purpose of Transfer: Cloud database operation and data management.
  • Items Transferred: All information entered in forms (Name, Email, Contact, Company, etc.).
  • Country and Retention Period: USA / Until the end of the entrustment contract or user request.

② Service Provider: Vercel

  • Purpose of Transfer: Web hosting and system server management.
  • Items Transferred: Access logs, service usage records, device information.
  • Country and Retention Period: USA / Until the end of the entrustment contract or user request.
  1. Method of Transfer: Real-time transmission via information and communications networks at the time of service use.
  2. Opt-out Method: Users may refuse the overseas transfer of their data by contacting the Chief Privacy Officer. However, in such cases, access to services or consultation requests may be limited.

5. Chief Privacy Officer (CPO) and Remedies

The Company has designated the following officer to handle user complaints and inquiries regarding personal information protection: